Student Account Refunds

Refunds for credit balances are processed every Friday after the 1st week of a term. All refunds are issued through BankMobile, a division of Customers Bank. Students may make a refund selection at the BankMobile Refund Preference Selection website. Any charges posted to the student account after a credit balance is refunded may result in a balance due, which must be paid when billed.​

There are two types of refunds:

  1. Federal Financial Aid (Title IV) Credit Balances: In compliance with federal regulations if a student receives federal financial aid in excess of the allowable tuition, fees and contract room and board for a given semester, a refund of the credit balance will be automatically issued to the student within 14 days of the session start date. Refunds of financial aid credit balances cannot be issued before the term begins. Financial aid disbursements are based on the student’s current enrollment, if the student has completed all requirements to receive the federal financial aid and the aid has posted to the student account resulting in an existing credit balance.
  2. Non-Federal Financial Aid Credit Balances:  Non-federal financial aid credit balances may be requested using the online Refund Request Form. Students must be enrolled in enough credit hours to meet the minimum requirements for awarded loan, grant or scholarship and the aid has posted to the student account resulting in an existing credit balance. Refund requests are subject to review by the Business Office. Students will be contacted by phone or UF email only if additional information is needed to process the refund request.

Refunds will be released by the University according to the following schedule.

    • Refund requests made before Tuesday at 5 p.m. will normally be released on Friday of that same week and available to the student based on his or her refund preference. (Schedule may be adjusted during holiday weeks.)
    • Refund requests made after Tuesday at 5 p.m. will not be released until Friday of the following week and available to the student based on his or her refund preference. (Schedule may be adjusted during holiday weeks.)

Authorization to Retain Credit Balance:

Students who have a credit balance that they want to remain on their student account after the start of the semester must submit the Credit Authorization Form. This form will allow the existing credit balance to be used for future charges and prevent automatic refunds of Federal Financial Aid (Title IV). If this form is not submitted, the credit balance will be refunded according to the Student Account Refund policy.