COMM 335 Communication in Conflict Resolution

This is a course in the study of the forms of conflict that exist in different communication settings and the communication strategies that can be used to alleviate conflict in a positive manner. Topics studied include the nature and kinds of conflict; "defensive" and "supportive" climates; unsuccessful strategies for dealing with conflict; successful strategies for dealing with conflict; passiveness, aggressiveness, and assertiveness; verbal aggression and personal attack; and power and conflict. Also included is a study of gender differences and conflict, cultural differences and conflict, interpersonal conflict, conflict in groups, conflict in the workplace, and conflict in the family.